There are a few issues that can arise during activation. One way to avoid them is to double-check that you have entered your device’s serial number and model correctly. It can be found on either the back or bottom of your Roqos Core.

Next, ensure that your Roqos Core has access to the internet.

If you continue to receive an ‘Activation Failed’ error message despite your efforts, please reach out to Roqos Customer Support for assistance at support.roqos.com or send email to support@roqos.com.