Before You Buy

• Can I use the Roqos Core with my current internet service provider (ISP)?
• How does Roqos protect my privacy?
• What is the return policy?
• What sort of data does Roqos collect on my internet usage?
• Can I manage my network remotely?
• Do I still need to have service from an Internet Service Provider?

Getting Started

• Roqos Core Status Light Colors
• Can I manage more than one Roqos Core with the same account?
• How do I configure my Roqos Core to work with a Verizon FIOS router?
• How do I connect my Roqos Core if I have a router with internal modem?
• How to setup Roqos Core if I have a cable modem and a separate router?
• How do I download the Roqos app?

See all 9 articles

Cybersecurity

• Can I Detect Rogue DHCP Servers With Roqos Cores?
• Does my Roqos Core have a built in firewall?
• How do I block access to sites from specific countries?
• How do I disable Intrusion Prevention feature?
• What should I do if I get a "Security Threat Blocked" notification?

OmniVPN(R)

• Why Can't I Install Roqos OmniVPN(R) App (Legacy) On My MAC?
• How can I use Linux OmniVPN application?
• What is OmniVPN(R)?
• How can I setup site-to-site VPN?
• How can I see the access history of a VPN guest?
• What is the internet kill switch under VPN Out?

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Roqos Core

• Can I use the Roqos Core with my current router?
• Does my Roqos Core replace my modem?
• Is Roqos Core affected with VPNFilter malware and similar ones?
• What do different colors on the Roqos Core mean?
• What is the warranty on my Roqos Core?

Roqos Protect Service

• Why is letter S in Roqos logo blinking?
• How Can I Purchase or Extend My Roqos Protect Service?
• What does the Roqos Protect service provide?
• Why do I see an extra $1.00 charge on my statement?
• How do I cancel my Roqos Protect service?

Network & WiFi

• How do I add static routes to Roqos Core?
• What is Roqos' Device Data Usage feature
• How can I access the Local Web Console in Roqos Core?
• How do I assign a static IP address to a device?
• Can I turn off WiFi at night?
• Are Roqos Core routers patched against KRACK WiFi vulnerability?

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User Controls

• How do I block all sites online except for the sites I want to allow?
• Can I assign filters to devices connected to my guest network?
• What time zone is displayed on the Roqos app?
• A filter category does not block a site. What should I do?
• How accurate is the internet usage shown in the app?
• Why don't filters I apply to a profile take effect immediately?

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General Settings

• Exporting Device List
• How do I enable the Roqos Helper skill on Amazon Echo devices?
• How can I allow a Remote Administrator to manage my Roqos Core?
• How do I activate a Roqos Core as a Remote Administrator?
• How do I get a Remote Administrator Account?
• How to set up PPPoE on Roqos Core?

See all 15 articles

Cellular Features

• How does cellular backup connection work?
• How do I know my Roqos cellular router connected to cellular network?
• Is cellular network connection enabled on my Roqos cellular router?

Troubleshooting

• Why am I seeing my iPhone/iPad multiple times as different devices?
• My RC10/RC20 seems too hot. Does it effect the performance?
• How do I restore internet connectivity when Roqos Core is set to a static IP address?
• Why is Roqos Core lit up solid blue before activation?
• Can country block slow down my internet connection?
• Why can’t I connect to Roqos Core with VPN In?

See all 13 articles