How do I get a Remote Administrator Account?

Roqos resellers and others designated as Remote Administrators by Roqos can activate and manage Roqos Cores on behalf of their owners. These administrators can provide assistance remotely to their customers as needed.

You will first need to reach out to Roqos Support team at support@roqos.com and request a remote administrator account to be created for you. In your email, you will need to include the following for the administrator: 

  • Full name
  • Email address
  • Company name
  • Company address

After we verify the above information and grant you access, you will receive an invitation at the email address provided. Please click on the link included in the email and enter a password to complete the account creation.

At this point, you are ready to start activating and managing Roqos Cores on behalf of others. You can launch the Roqos Home app from here and login using your remote admin account: 

https://www.roqos.com/browser/#/app/dashboard

When you login for the first time, you will see the following screen if there are no Roqos Cores associated with your remote admin account: 

IMG_2BF0DB84CC22-1.jpeg

You can either activate a new Roqos Core on another owner's behalf, or request the owner of an activated Roqos Core to grant you access to theirs.

 

Contact Support Team

Our support team is here to help. If you are unable to find answers in our support center, please submit your question, and we will get back to you as soon as possible.