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Roqos Support Center

What do different colors on the Roqos Core mean?

  • Updated

White
This means your Roqos Core RC10/RC20 is powered on. Normally RC10/RC20 does not stay in this color more than a few seconds. If it does, please contact Roqos Customer Service.

RC_teal_white_logo_300px.png

Blinking Blue
This means your RC10/RC20 has not been activated. If you have received a new RC or a replacement one you will need to activate first before using it. From the app login page, choose “Activate Roqos Core” and follow the instructions on the screen.

 

Blinking Red
This means your RC10/RC20 has lost the internet connection due to an ISP problem, defective modem or loose cables.

 

Solid Red
This means RC10/RC20's Internet port does not have a cable attached to the modem or upstream router.

RC_teal_red_logo_300px.png

Solid Blue
This is the normal operation mode of the RC10/RC20 which is connected to the internet via Ethernet port to the ISP modem/router.

RC_teal_blue_logo_300px.png

 

Solid Green
This color mode is available only on RC20 when it is connected to the Roqos cellular network.

RC20_angle_1000px_shadow.png

 

Blinking S Letter

When there is any problem with WiFi such hardware failure or software crash which results in disappearing of the WiFi signal, then the letter "s" in the Roqos logo of your Roqos Core RC10 and RC20 starts blinking slowly.