How accurate is the internet usage shown in the app?

The nature of network based monitoring is susceptible to inaccuracies. There may be sites listed under the Usage History section your child has not visited, or the time spent on a site may not be exact. We are constantly improving the methods we use to capture usage information, and make every effort to reflect actual usage. However, we advise our customers to still take it with a grain of salt.

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Our support team is here to help. If you are unable to find answers in our support center, please submit your question, and we will get back to you as soon as possible.