Why is the site I am trying to access getting blocked by Ad Blocker?

Some sites require advertising on a page to load prior to loading the page's actual content. You may have trouble opening such a page if the advertisement is blocked by the AdBlocker on Roqos Core. In these instances, you can temporarily disable Ad Blocker. You can do that as follows: 

1. Launch Settings section of the Roqos Home app and tap on Ad Blocker.

2. Either disable Ad Blocker completely or select "Apply to Select Profiles" and then disable it for the profile the device you are using to access the site is associated with.

If you know the specific URL of the site serving the advertisement, you can add it to the custom filters of the profile. This would allow you to keep Ad Blocker enabled while allowing only that particular advertising site. You can do that as follows: 

1. Select the user profile from the homepage of the Roqos Home app. 

2. Tap on Filters, scroll down to the bottom and tap on "Manage Custom Filters". 

3. Tap on "Allow", enter the URL of the site serving the advertisement and tap on "Add". 


Contact Support Team

Our support team is here to help. If you are unable to find answers in our support center, please submit your question, and we will get back to you as soon as possible.